How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

How can I track my order?
Once your order ships, we'll email you a tracking link. You can also track your package anytime using the "Track Your Order" link in the menu.

What payment methods do you accept?
We accept all major credit and debit cards, and other secure payment options shown at checkout. All payments are encrypted and processed securely.

Can I change or cancel my order?
If you need to change or cancel your order, contact us at infovelaria@proton.me as soon as possible. We can usually make changes before the order has shipped.

What is your return policy?
We offer returns within the timeframe stated in our Refund Policy. If you're not satisfied with your order, email us at infovelaria@proton.me and we'll guide you through the process.

My item arrived damaged or incorrect — what do I do?
We're sorry about that. Email us at infovelaria@proton.me with your order number and a photo, and we'll make it right.

How can I contact you?
You can reach our team anytime at infovelaria@proton.me. We aim to reply within 24–48 hours.